FAQ’s in Current Situation

Delivering your orders on time is our utmost priority. But to cope up with this tough time, we would like to share COVD-19 FAQs requesting your patience and understanding:

Can I still place an order keeping in view the ongoing situation of the country?

Yes, you can still place your order.

Can I still get my order exchanged?

Yes, you can still get your order exchanged. To exchange your product, you should courier your product to Banglow no. 44/H Main Razi Road Nursery PECHS Block 6, Near FedEx Office KHI.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

However, the number of days that it might take to get your order exchanged has now been extended to 2 weeks.

Will your customer service team still be available?

Yes, our customer service team is available from 9am – 5pm (Monday – Friday). In off timings, you can also email us at cs@masarratmakeup.com.

However, due to increased load of queries, it might take some time for the team to respond. Your patience would be highly appreciated.

What is the delivery time for my order? Is it going to be delayed?

We have extended our delivery time to 6 weeks, given the circumstances. However, there may be further delays, given the situation of our shipping partner which are beyond our control.

Your patience in such circumstances would be highly appreciated.

Can I know the delivery process being followed in these times at Masarrat Misbah?

The moment an order is placed at www.masarratmakeup.com, an automated email drops in your inbox to confirm that you have placed an order with us.

A confirmation call is made to confirm the order.

Confirmed order is then registered on our shipping partner online system.

After the registration, Packing of the order package takes place.

Packed order is then picked up by our shipping partner.

Order is delivered to its destination by the shipping partner.

I have placed my order long ago, why haven’t I received it yet?

We leave no order undelivered. The reason orders get pending is because the confirmation call is missed from customer’s end.

Confirmation of order is a standard step to proceed the order to dispatch for delivery. Even in times of Covid-19, confirmation call is made within 2 days of order placement.

What should I do if I missed the order confirmation call?

You can call us back on 021 38636914 following customer service availability time and days. (to be hyperlinked with the timing and days in Q2).

Or email us at cs@masarratmakeup.com to confirm your order.

I was informed that my parcel was dispatched, why haven’t I received it yet?

Our shipping partner may have temporarily stopped delivering in some of the areas, so it might be the reason.

Another reason could be the disrupted chain of delivery due to the uncertain situation of the country. Please be patient and inform us, we will resend it to you as soon as possible.

How do I inquire about my order?

You can email us at cs@masarratmakeup.com to know the status of your order.

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