FAQ’S

I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW CAN I DO THAT?

Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes, modifications or cancellations once the order is submitted. To correct any errors with your order or your address information, we recommend contacting the customer service email listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.

WHAT ARE MY PAYMENT OPTIONS?

For Payment options we currently only offer CASH ON DELIVERY 

WHEN WILL I RECEIVE MY ORDER?

Once confirmed orders take an average of 5 working days. The rider will call you to confirm your address and if that call is missed then it will cause a delay in getting the order to you. 

I'M HAVING TROUBLE PLACING MY ORDER. WHAT'S WRONG?

We apologize for any difficulty you may have had while placing your order. We encourage customers to  Email us or msg us on our Facebook Page.

MY ORDER ARRIVED DAMAGED. PLEASE HELP.

We're sorry to hear that a portion of your order was damaged. In order to further assist you, we encourage customers to please message us on our Facebook page a photo of the damaged items and a screenshot of the packaging slip so we can assist in replacing your item. 

HOW DO I RETURN OR EXCHANGE A PURCHASE MADE ON MASARRATMAKEUP.COM?

Unfortunately at this time we do not have a return or exchange policy for any items purchased from our website. Please note items bought online cannot be returned to any retailer and vice versa. However we always want your complete satisfaction so we recommend you message our Facebook for expert tips and tricks to help make the product work for you. 

I LOVE YOUR PRODUCTS, BUT I'M UNSURE OF THE SHADE THAT WILL FIT ME BEST.

 We recommend visiting any of our MM kiosks available all around the country so best match your foundation. At this time we do not send our samples. 

HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?

We always miss out of stock products and I am sure you do too. If there is a color out of stock you can submit your email for restock updates or you can message us on any of our social media pages for an update. 

WHAT DOES HALAL CERTIFIED MEAN?

We are committed to bringing the best to our clients. Each item in the Masarrat Makeup collection is manufactured with the best quality Halal ingredients, making it the first ever Halal Certified Makeup Brand in Pakistan. Halal is an Arabic word meaning "Permissible" or "Lawful". We have refrained from using any haram animal substances or intoxicants in our products. We are committed to upholding our halal standards and integrity  throughout the manufacturing and production process which includes checking for cross contamination, points of contact, transportation etc. 

WHAT DOES PETA CERTIFIED MEAN?

We are proud to offer products that are not tested on animals. We are certified by Peta so back up our claim and commitment of not harming our furry friends for the name of beauty 

WHERE CAN I SEE YOUR INGREDIENTS?

Each product on our website has an ingredient list on the product page.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION? WHAT SHOULD I DO?

Please check your spam and junk folder, chances are you will find it there. If you do not see it please message us on Facebook and someone will assist you 

CAN I PLACE MY ORDER VIA FACEBOOK?

No unfortunately at this time you can only place orders from our website 

[time] ago, from [location]
You have successfully subscribed!
This email has been registered